Frequently Asked Questions

  • A: Yes, we deliver within Calgary. Deliveries are scheduled on Tuesdays and Thursdays between 10:00 AM and 4:00 PM.

    Currently, we do not offer regular deliveries outside of Calgary. If you are located outside of this area and wish to place an order, please contact us to discuss potential delivery options

  • A: Payments can be made through our website using a credit card. For e-transfers or other payment methods, please contact us. We will provide you with detailed instructions and assist you with the process

  • A: Once your order is dispatched, you will receive an email with a tracking link. You can use this link to check the status of your delivery

  • A: All goods are final sale unless they are damaged upon delivery. If you receive a damaged product, please report this to us within 24 hours of delivery for a replacement or refund

  • A: If you notice excessive bubbling when using our product, please contact your mechanic to adjust the chemical intake of the dishwasher soap dispenser. It’s likely that the dispenser settings need to be fine-tuned to match the concentration of our detergents

  • A: Yes, please ensure to read and follow the usage instructions provided on the label of each product. As well, remember to review the SDS provided. Always wear suitable protective gear when handling chemicals and store products away from children and pets

  • Safety Data Sheets (SDS) for all our products are available to ensure safe handling and proper use. The SDS provides detailed information regarding the properties of each chemical product, including potential hazards, handling instructions, and emergency control measures. You can access the SDS for our High Temp, Low Temp, and Rinse Aid products directly on our website under the 'Product Information' section of each product page. Alternatively, if you need a copy emailed to you, please contact our customer service at villagewaykitchen@gmail.com, and we will send them to you promptly

  • A: Our customer service team can be reached via email at villagewaykitchen@gmail.com or through the contact form on our website. We are here to help with any questions or concerns you may have